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How To Handle Refunds & Quick Update on WPcast – WPCAST038

February 25, 2015

In this episode, we we answer a listener question about refunds and discuss the future of WPcast.

http://media.blubrry.com/wpcast/wpcast.fm/wp-content/blogs.dir/483/files/episodes/WPCAST038.mp3

Podcast: Play in new window | Download (Duration: 11:07 — 10.2MB)

The Changelog

  • Zapier t-shirts received, pictures on Twitter:

.@Doug_Yuen @davidhme got my @zapier tshirt through the post today yay! Thanks guys! pic.twitter.com/K1VXaKQAjf

— Jonathan B Strong (@jonbstrong) February 3, 2015

Wearing my new @zapier t-shirt courtesy of WP Cast @davidhme pic.twitter.com/anhIcyiOI6

— Kyle Maurer (@MrKyleMaurer) February 1, 2015
  • David: Easy Pricing Tables 2.0 is now out
  • Doug: returning to the US for a while

The Core

Listener Question: How To Handle Refunds for a Premium WordPress Plugin

Part 1: “In your business, how do you handle customers who take a few hours of your (of your assistants) time and then ask for a refund?”

  • Support should be built into the price of the plugin
  • Sometimes you need to write it off as the cost of doing business
  • Some people will be a lot of trouble, but most people will probably never require support
  • Consider refunding people if they seem like they will require a lot of support work
    • See Episode 36 with Brad Touesnard

Part 2: “I am thinking I am going to separate the plugin from the support, so two products. The support will be optional. This way for people who don’t need support, I can offer a lower price. For those who do, and eventually need a refund. I still make money off the time spent on them, because support will not be refundable, only the plugin.”

  • We don’t think this is a good idea – everyone expects at least a certain level of basic support
  • Consider adding a priority support option like Easy Digital Downloads

WPcast Update

  • We might go a while between episodes, since we won’t be publishing on a weekly schedule anymore
  • Stay in touch – subscribe on iTunes
  • Sign up for our list – we’ll be mailing the list when we post new episodes
  • We’re looking for more listener questions and episode ideas
  • We’ll continue to bring in interesting guests
  • We’ll be doing quarterly reports on how we’re doing with our goals for 2015
http://media.blubrry.com/wpcast/wpcast.fm/wp-content/blogs.dir/483/files/episodes/WPCAST038.mp3

Podcast: Play in new window | Download (Duration: 11:07 — 10.2MB)

Thanks for listening! If you liked this episode, please leave us a review in iTunes.

We’d love for you to comment below, or leave us a voicemail or message with your feedback.

Filed Under: Podcast • Tagged With: brad touesnard, easy digital downloads, podcasting, refund

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